how to do factory reset on Versa 2

How to Reset Fitbit Versa 2 – Hard and Soft Reset

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Last Updated on August 27, 2020 by Jude Simeone


For one reason or the other, you might want to reset your Fitbit Versa 2, perhaps the Versa 2 is freezing or you want to give it out. Well, in this post, I’ll show you how you can do both a soft and hard reset on the Versa 2. A soft reset is what you should do when the Versa 2 is freezing and not responding, while a hard reset is the preferred option if you want to give out your Versa 2 or just want a fresh start as this will wipe out every information on your watch.

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How to do a Soft Reset on Fitbit Versa 2

To do a soft reset on the Versa 2, you simply need to press and continue holding the left button which is also the shortcut button. So, you’ll need to press and continue holding the button until the display turns dark, then release your finger and the Versa 2 will automatically reset and restart.

How to do a Hard Reset on Fitbit Versa 2

To do a hard reset on the Versa 2, follow the steps below;

  1. Swipe left through your list of apps on the Versa 2 to the settings app.
  2. Next, scroll down till you see about, tap on it.
  3. Next, scroll down till you see the factory reset. Tap on the reset button to do a hard reset on Versa 2. Please note that tapping on reset will wipe out all your personal data.

13 thoughts on “How to Reset Fitbit Versa 2 – Hard and Soft Reset”

  1. I did a hard reset on the watch and its just showing all different languages and not resetting back to original screen. Cannot restart it

      1. How do you select the language – It keeps listing different languages but doesn’t let me select one. I did a factory reset to get rid of my friends information and now I can’t use it at all. Any suggestions – please

  2. I did a hard reset and message comes up when I hit the button with a big red X…data not cleared sync and try again.
    I keep trying but the app is not finding my fitbit. Please help if you can.

    1. Jude Simeone

      Clear cache for the Fitbit app from your phone by going to settings>>apps>> Fitbit App>>Clear cache, then reboot your phone. Try reconnecting the Versa 2. Hope this works.

  3. What do you do if your Versa 2 does not have a Settings icon? The icons I have are: Exercise, Spotify, Relax, Weather, Music, Wallet, Deeezer, Tips and Alexa. I am not able to do a factory reset.

    Thank you

    1. Go to the Fitbit app>> tap icon at top left corner>>tap on Versa 2>>find apps >> add the settings icon

  4. Martha Hoskins

    the fitbit versa 2 does not have the correct time…It is showing about 3 to 5 minutes slower than the correct time. What do I do to correct this issue?

    1. Sorry for the late reply. What I suggest you do is;
      1. Toggle off your phone Bluetooth and wait for a minute, turn it back on. This should solve the problem. However, if it doesn’t work, try the second method.
      2. Disconnect the Versa 3 from the list of the connected devices on your phone’s Bluetooth. If this doesn’t work, try the next method.

      3. Restart the Versa 2 and also restart your phone, this should rectify the problem.

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